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Frequently Asked Questions

Learn about library services during the Spring 2020 closure and pandemic

When and how should I return my library books?

66 views   |   Last updated on Apr 16, 2020   

During the Spring 2020 library closure, there is no expectation that you return your books (or other materials) until after the library has re-opened.  Overdue fines will not accrue during the closure (books that were overdue before March 12 will still carry overdue fines for the previous days, but those fines will not increase during the closure).

While the library remains closed, you may return books in the book drop in front of the library, since library staff is still checking the book drop on weekdays.  Interlibrary Loan books may also be returned in the book drop.  When the college announces that the library is re-opening, the library will email the campus community about when library materials should be returned in person.

Seniors should return their books before graduation.  If a student is not planning to return to campus at all, contact the library and we can discuss arrangements for you to mail your materials back to the library. 

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What hours is the library open?

58 views   |   Last updated on May 18, 2020    hours

During the Summer 2020 library closure, the library building is not open for access to non-library staff.  You can still contact library staff by email, or chat with a librarian using the Ask a Librarian chat service.  Ask a Librarian is available during the following hours:

  • Monday-Thursday: 9 AM - 5 PM
  • Friday 9 AM - 12 PM

If you need to borrow Meredith library materials, use these request forms.  Library staff can make arrangements to hand the materials to you at the library's side door, or mail them to you if you are over 50 miles from campus.

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How long can students check out books? 

43 views   |   Last updated on Apr 16, 2020    borrowing

During the Spring 2020 library closure, check-out periods have been extended.  For books that were checked out prior to the library's closure, or books that were delivered to you during the library's closure, you can keep them until the library re-opens.  If you are a senior, please return your books before graduation.

You can still return books in the book drop in front of the library building.  If you will be unable to return to campus even after the library re-opens, you will be expected to mail your books back to the library.  The library's mailing address is:  Carlyle Campbell Library,  Meredith College,  3800 Hillsborough St.,  Raleigh, NC 27607 

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What library privileges do alumnae have? 

42 views   |   Last updated on Apr 06, 2020   

Alumnae can get a free library card and borrow up to five books and other library items at a time.  These items can be checked out for three weeks at a time, with up to two renewals per item. 

Alumnae cannot access the library's research databases, online journals, or e-books from off-campus, because the database license agreements only provide access to current Meredith students, faculty, and staff. But they can use these online resources by visiting the library in person.  For more details, see the Alumnae Services webpage.

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How do I access library resources from off campus?

37 views   |   Last updated on Apr 06, 2020   

When trying to access a library resource from off campus, you will see a screen with a link that says “Login with MyMeredith ID.” Click on this link, and on the following page, enter the username and password that you use for Brightspace, WebAdvisor, and other Meredith sites  (only enter your username, not your entire email address).  After you have done this, you should be able to access library resources for the rest of your browsing session. 
 
 
If you are following these steps, and are still encountering difficulty with off-campus access to any resources, please contact us!
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Where can I go to get help with my research?

35 views   |   Last updated on Apr 07, 2020   

Some ways to get research help are:

Please let us know how we can help with your research!

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What library privileges do Friends of the Library have? 

33 views   |   Last updated on Apr 06, 2020   

Friends can get a free library card and borrow up to ten books and other library items at a time.  These items can be checked out for three weeks at a time, with up to two renewals per item.  Friends cannot access the library's research databases, online journals, or e-books from off campus, because the database license agreements only provide access to current Meredith students, faculty, and staff. But they can use these online resources by visiting the library in person.  For more details, see the Friends Services webpage.
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Is my class’s textbook on reserve?

31 views   |   Last updated on Apr 09, 2020    Reserves

During the Spring 2020 library closure, textbooks on reserve are not immediately accessible to students. If the library does have a copy of your textbook on reserve and you need access to one or more chapters of a textbook, fill out this request form, and library staff may be able to scan those chapters and email you a PDF.

The library does not have copies of all course textbooks.  To see if your textbook or other course reading material is on reserve, search the library system's reserves module by instructor name or course name.  You can also use the Ask a Librarian chat service to have a librarian check for you.

 

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How do I renew my book? 

30 views   |   Last updated on Apr 09, 2020    borrowing

During the Spring 2020 library closure, you will not be expected to return your books until the library re-opens, and no overdue fines will be charged.  Therefore, renewals will not be necessary during this period of library closure.

You can renew your materials online by clicking the My Library Account option on the left side of the library homepage, logging in, and selecting the materials that you want to renew.  Students may renew books two times (for up to six total additional weeks).

 

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What hours is the Ask desk (reference desk) open?

29 views   |   Last updated on May 18, 2020    hours

During the library's closure in Summer 2020, you can reach a research librarian via chat or text during the following hours:

  • Monday-Thursday 9:00 AM - 5:00 PM
  • Friday 9:00 AM - 12:00 PM

Use the Ask a Librarian icon at the top right of the library's homepage to initiate a chat.  See the Ask a Librarian webpage for the variety of ways in which you can contact a research librarian.

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Where can I find honors and graduate thesis papers? 

29 views   |   Last updated on Apr 16, 2020   

Print copies of student theses can be found on the shelf near the study rooms on the left side of the library when you come up the stairs.  You can search for theses in a particular subject by using the Books and More tool and searching for Meredith College honors program plus the subject of interest (for example, mathematics or psychology).  Many thesis papers are available as PDFs through Books and More, in addition to being on the shelf as physical copies.
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How long can I check out a DVD? 

28 views   |   Last updated on Apr 08, 2020    borrowing

During the Spring 2020 library closure, DVDs are not available for checkout.  If you are an instructor and want your students to watch a DVD available in the library, contact Jess Jackson in Media Services about the possibility of loading the film onto the Library Digital Media Room for streaming online.
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Can I renew a book that I obtained through Interlibrary Loan? 

28 views   |   Last updated on Apr 08, 2020    Interlibrary Loan

Yes, as long as the book's due date has not passed.  You can email ill@meredith.edu to request a renewal.  The lending library will decide whether to grant or deny the renewal, and ILL staff will notify you about their decision and any updated due date.  If the book is already overdue, or if the lending library denies the renewal request, please return the book as soon as possible.  If you still need the book, ILL staff can initiate a new ILL request to obtain a copy of the book from a different library.  You are only entitled to renew a particular ILL book one time.  Note that during the Spring 2020 pandemic event, many libraries are granting more than one renewal, so let ILL staff know if you would like to renew an item a second or third time.
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What are your fines for overdue items?

27 views   |   Last updated on Apr 09, 2020    borrowing

If you have library materials that were due before March 12, fines for those items will be assessed through March 12.

Materials due after March 12 will have overdue fines waived for the period that the library is closed plus a short grace period.  You will be expected to return any checked-out library materials within a reasonable amount of time after the library re-opens.  Seniors will need to return all borrowed items prior to graduation. After the library re-opens, and following a short grace period, regular fines will begin to apply.  See the library's Overdue Fines table for complete details. 

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If I have lost my library book, what should I do?

26 views   |   Last updated on Apr 09, 2020   

Email the Circulation Supervisor, Donna Garner, to report the situation.  She can bill you via the college's Business Office for the replacement cost of the book plus a processing fee.
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Can I use items that are in the college archives? 

26 views   |   Last updated on Apr 08, 2020   

During the Spring 2020 library closure, please send your request to the archives department using the library's Contact Us webpage.  Many college publications are fully digitized and available online, including yearbooks and student newspapers, so check the archives website to see if you can access what you need online.
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How do I make an appointment with a tutor at the Learning Center? 

25 views   |   Last updated on Apr 09, 2020   

Visit the Learning Center website and click the "Make Appointment" button.  You will need to log in with your usual user id and password.  You can either choose a subject area in which you need help, or choose a specific tutor to meet with.

During the Spring 2020 library closure, all appointments will be meetings in Zoom.

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What hours is the Media Services desk open?

25 views   |   Last updated on Apr 08, 2020    hours

During the Spring 2020 library closure, you can call Media Services at 919-760-8444 and leave a message.  Staff are checking messages on a daily basis.

Media equipment is only available for pick-up by appointment. It will not be mailed and you should not mail equipment back to Meredith. Please return it in person.

Library Digital Media Room services remain available.  Email Jess Jackson with questions about putting videos onto the LDMR, or access issues.

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How do I watch a video on the LDMR (Library Digital Media Room)?

24 views   |   Last updated on Apr 08, 2020    videos

Your instructor should have provided you with the username and password that you need to log in and view the video.  Once you have that information, click on the Streaming Videos link on the left menu of the library homepage.  Click the login link for the Library Digital Media Room, and enter the username and password provided by your instructor.  [Don't use your own personal Meredith userid and password.]  You will be able to view the video at this point.  Videos on the LDMR are taken down after two weeks.
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How do I use EndNote?

23 views   |   Last updated on Apr 06, 2020    citations

See the library's EndNote Basics guide for how to create an account, add items to your EndNote library, and create citations and bibliographies using your EndNote library.  If you need help with a specific feature or resource, ask the reference librarian at the Circulation Desk in person or online at the Ask a Librarian webpage.
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